Cookie Policy

Understanding how we track and enhance your experience on portalxen.com

We're being straight with you here. Like most websites in 2025, we use tracking technologies. But we're not doing anything sneaky behind the scenes.

This policy explains exactly what we're tracking, why we're doing it, and how you can adjust things to match your comfort level. We've written this in plain language because legal jargon helps no one.

What Are These Tracking Technologies Anyway

Think of them as small data files that remember your preferences and help us understand how people use our site. They sit in your browser and communicate with our servers when you visit.

Some expire when you close your browser. Others stick around longer so we can remember you next time. They don't access files on your computer or spread viruses. That's not how they work.

We use several types across portalxen.com, and each serves a specific purpose in keeping the site functional and improving your experience with our network troubleshooting resources.

The Different Types We Use

EEssential Ones

These keep the site working. Without them, basic functions break. They remember your session, handle security, and make sure forms submit properly. You can't turn these off without breaking everything.

FFunctional Ones

These remember your choices. Language preferences, display settings, that sort of thing. They make your experience smoother by not asking the same questions every time you visit.

AAnalytics Ones

We use these to see how people move through the site. Which pages get visited most. Where people get stuck. It helps us fix problems and improve navigation. All data is aggregated and anonymous.

MMarketing Ones

These track which content resonates with different visitors. They help us show relevant information about our network troubleshooting programs to people who might actually need them.

How This Actually Helps You

Let's be specific about the benefits, because tracking shouldn't just serve us.

  • When you're browsing our learning program pages, we remember where you left off so you don't have to start from scratch each visit
  • If you contact us through our form, we can see which pages you viewed beforehand to better understand what you're looking for
  • We notice when certain troubleshooting guides get tons of traffic and can prioritize updating those first
  • Your browser and device preferences get saved so the site displays properly every time
  • We can identify broken links or pages that load slowly and fix them before they frustrate more people
  • When we add new content about network diagnostics, we can highlight it to visitors interested in that specific area

What Gets Tracked Specifically

Here's the honest list of what we're collecting through these technologies:

Your IP address shows us general location data. Not your street address, but city and region level. This helps us understand our Australian audience better and tailor content for local network environments.

Browser type and device info tells us if our site works properly across different setups. We've found issues with certain mobile browsers this way and fixed them.

Page visits and time spent helps us see which content actually helps people versus which pages get immediately abandoned. That's valuable feedback.

Referral sources show us how you found portalxen.com in the first place. Search engines, direct visits, or links from other sites. This isn't personally identifying information.

We also track interactions like button clicks, form submissions, and navigation patterns. Again, this is aggregated data used to improve functionality.

Taking Control of Your Browser

You're not stuck with our defaults. Every major browser lets you manage these settings directly.

Chrome

Settings → Privacy and Security → Cookies and other site data. You can block all, allow all, or set custom rules per site.

Firefox

Options → Privacy and Security → Enhanced Tracking Protection. Three preset levels plus custom configuration options.

Safari

Preferences → Privacy → Website tracking. Apple blocks most third-party tracking by default now.

Edge

Settings → Privacy, search, and services → Tracking prevention. Choose between Basic, Balanced, or Strict blocking.

Keep in mind that blocking essential ones will break parts of the site. That's just how modern web technology works. But functional and analytics ones are fair game if you want more privacy.

Third-Party Services We Work With

We're not the only ones placing tracking tech on your browser. Some third-party tools we use also set their own:

Analytics platforms help us understand site performance and user behavior patterns. These services have their own privacy policies that govern how they handle data.

Video hosting services embed content on our learning program pages. When you play a video, that platform may track interaction data on their end.

We don't control how these third parties operate, but we try to work with services that respect user privacy and comply with Australian privacy standards.

How Long We Keep This Data

Session Data Expires when you close your browser. These are temporary and get cleared automatically.
Preference Data Stored for up to 12 months. After that, we ask for your preferences again.
Analytics Data Aggregated reports kept for 24 months. Individual visit data gets anonymized after 90 days.
Marketing Data Campaign tracking data retained for 18 months to measure program enrollment patterns over multiple cycles.

Updates to This Policy

Technology changes. Regulations change. Sometimes we add new tools or stop using old ones.

When we make meaningful updates to this policy, we'll note it at the bottom with a revision date. For major changes that affect your privacy significantly, we'll add a notice on the site itself.

We're not going to email you every time we tweak a sentence, but we'll be transparent about substantial modifications to how we track and use data.

Questions About Our Tracking Practices

If something in this policy doesn't make sense or you want more details about specific tracking technologies we use, reach out to us directly.

Email contact@portalxen.com or call +61 427 545 398. You can also visit us at Castle Mall Shopping Centre, 214-216/4-16 Terminus St, Castle Hill NSW 2154, Australia.

We'll respond to privacy questions within three business days typically.

Last updated: February 2025