Information We Collect

When you engage with our educational programs or browse our website, we gather different types of information to provide you with better services and personalized learning experiences.

Personal Information You Provide

• Name, email address, and phone number when you register for programs
• Billing details and payment information for course enrollment
• Educational background and professional experience for course placement
• Communication preferences and feedback through surveys
• Technical queries and support requests submitted through our platform

Automatically Collected Data

Our systems automatically log certain information about your interaction with our website. This includes your IP address, browser type, device information, and pages visited. We use this data to understand how people navigate our educational content and where they might need additional support.

How We Use Your Information

Your data serves specific purposes that directly benefit your learning experience and our ability to provide quality education services.

We don't sell your personal information to third parties. Your data stays with us unless we have a legitimate educational or operational reason to share it, and even then, only with trusted partners who help us deliver our services.

Data Sharing and Third Parties

Sometimes we work with external organizations to provide complete educational services. Here's when and why we might share your information:

• Payment processors handling course fees securely
• Email service providers delivering course updates and newsletters
• Learning management platforms hosting course materials
• Analytics services helping us understand website usage
• Professional bodies for certification verification when applicable

Your Rights Under Australian Law

The Privacy Act 1988 gives you specific rights regarding your personal information. You're not just a data point—you have control over what we hold and how we use it.

Access and Correction

You can request to see what personal information we have about you at any time. If something's incorrect or outdated, let us know and we'll fix it promptly. There's usually no charge for this, though we might ask you to verify your identity first.

Data Portability

Want to take your data elsewhere? You can request a copy of your information in a commonly used electronic format. This makes it easier if you decide to continue your education journey with another provider.

Deletion Requests

You can ask us to delete your personal information, and we'll comply unless we have a legal obligation to keep it. For example, we need to retain financial records for tax purposes for seven years under Australian law.

Marketing Opt-Out

Every marketing email we send includes an unsubscribe link. Click it, and you're off our promotional list. You'll still receive essential course-related communications if you're enrolled in a program.

Data Security Measures

We take technical and organizational precautions to protect your information from unauthorized access, loss, or misuse.

• SSL encryption for all data transmitted through our website
• Secure servers with regular security updates and monitoring
• Access controls limiting who can view personal information
• Regular backups stored in encrypted formats
• Staff training on privacy obligations and data handling

While we implement strong security practices, no internet transmission is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

Data Retention Periods

We don't keep your information forever. Different types of data have different retention schedules based on legal requirements and operational needs.

After these periods expire, we securely delete or anonymize your data so it can no longer identify you personally.

Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device—to improve your browsing experience and understand how visitors interact with our content.

Essential Cookies

These are necessary for the website to function properly. They enable basic features like page navigation, access to secure areas, and remembering your login status during a session.

Analytics Cookies

We use these to understand which pages are most popular, how long people spend on different sections, and where visitors might be having difficulties. This information is aggregated and anonymized.

Managing Cookies

You can control cookies through your browser settings. Keep in mind that disabling certain cookies might affect your ability to use some features of our website effectively.

International Data Transfers

Your information is primarily stored on servers located in Australia. However, some of our service providers operate globally, which means your data might occasionally be processed overseas.

When we transfer data internationally, we ensure adequate protections are in place through standard contractual clauses or by working only with providers in countries with recognized privacy frameworks. The Australian Privacy Commissioner maintains a list of jurisdictions with substantially similar privacy laws to Australia, and we prioritize providers in these regions.

Children's Privacy

Our network troubleshooting programs are designed for adult learners and professionals. We don't knowingly collect personal information from anyone under 18 without parental consent. If you believe we've inadvertently collected data from a minor, please contact us immediately so we can remove it.

Changes to This Policy

Privacy laws and our business practices evolve over time. We review this policy regularly and update it when necessary. Significant changes will be communicated through email to enrolled students and prominently displayed on our website.

The "Last updated" date at the top of this page tells you when we most recently revised the policy. We recommend checking back periodically, especially before providing new personal information.

Complaints and Disputes

If you believe we've mishandled your personal information or breached Australian privacy laws, we want to hear about it. Contact our privacy officer first—we'll investigate and respond within 30 days.

Not satisfied with our response? You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority that oversees privacy compliance in Australia.