Let's Sort Out Your Network Issues

Dealing with dropped connections or sluggish performance? We get it. Network problems are frustrating, especially when you're trying to get work done. Our team at Castle Hill specializes in troubleshooting the tricky stuff that makes networks misbehave.

Whether you're curious about our training programs starting in September 2025 or need immediate help with a network headache, we're here to chat.

Reach Us Directly

Visit Our Location

Castle Mall Shopping Ctr
214-216/4-16 Terminus St
Castle Hill NSW 2154
Australia

Call or Text

+61 427 545 398

Email Anytime

contact@portalxen.com

What Happens Next?

We typically respond within 24 hours on weekdays. If you're reaching out about our autumn 2025 courses, we'll send you detailed information including schedules and what to expect from the program.

Send Us a Message

Fill out the form below and we'll get back to you soon. The more details you share, the better we can help.

Professional network troubleshooting environment with modern equipment and diagnostic tools

Quick Answers

Some questions come up more than others. Here's what people usually want to know.

Our next comprehensive network troubleshooting program kicks off in September 2025. We're planning another intake for early 2026, but spots fill up pretty fast. Best to reach out now if you're thinking about it.
We don't provide on-demand emergency services, but we can guide you through urgent troubleshooting steps over the phone. For ongoing support, we work with businesses to set up proper diagnostic protocols that catch problems early.
Absolutely. Many network problems can be diagnosed remotely with the right tools. We'll assess your situation and let you know whether remote support makes sense or if an on-site visit would be more effective.
We aim to respond within one business day. During busy periods around course registration, it might stretch to 48 hours, but we always get back to everyone who reaches out.